Terms and Conditions
Exchange Policy and Conditions
Some of these items may sell out prior to being marked “SOLD OUT”.
In which case we offer a substitution or a refund. We cannot guarantee that all products
are always available, as they are handmade. Shambhala hoods are knitted in Ecuador
and have long production times.
The Liners in the Faux Fur Hoods are subject to change. If you have a strong desire for a particular
liner, please let us know via email or phone call. At times we sell out of liner materials and have to
substitute – it allows for a greater variety at festivals, but it’s tricky for online sales. We ask for understanding.
These products are exchange only and the buyer is responsible for shipping in that situation. They can be exchanged at a store in
Calgary or Prince George or a Festival as well.
Unless we made an error in shipping in which case we cover the cost to replace it.
Shipping costs are for basic shipping only. If expedited shipping is needed, there will be additional costs.